Process management is vital to competitive advantage for organizations. BPM software enables fast and effective process improvement and increases business agility.
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Securitization is a financial instrument that nowadays is widely adopted by financial institutions in order to increase liquidity.
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The solution covers the entire life cycle of complaint management, providing services to all stakeholders
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Business Process Management

 
 

EXODUS BPM offering optimizes the business of financial institutions from end to end across a spectrum of core processes. An indicative list includes:
 
New Product Introduction: enforcing a rigorous, disciplined and policy-based process for delivering new innovative products to the market.
 
Customer On-boarding: driving a customer-centric on-boarding experience that creates a positive first impression, while analyzing risk and ensuring compliance.
 
Signature Authorization & Verification: handling of all required tasks to approve, authorize, modify and revoke signature authorization for banks' officers (e.g., for credit approval).
 
Document Transfer and Archiving: automating and enhancing monitoring of the physical document transfer between various sources (e.g., branches) and destinations (e.g., central warehouses).
 
Money Train Scheduling: scheduling and monitoring of money trains between branches and central safe boxes. Detailed description of shipment contents (i.e., # banknotes, # coin bags etc) is electronically captured and verified upon sending and receiving.
 
Customer Information Request Management System (Waiving of Privacy Protection): quick, automated and error-free collection of customer portfolio data originating from various, heterogeneous back-end systems using SOA techniques.
 
Expense Request and Report: automating all required actions that are part of expense request submission, approval and/ or modification and actual expense reporting up to the point of exporting data for ERP consumption.
 
User Account Opening and Access Authorization: cross-departmental set of process that allow for employee account opening and deactivation & access rights management for corporate systems (permanent or ad hoc).
 
Credit Card Batch Scanning and Request Management System: automatically spawned via intelligent document scanning (Credit Card Application Form) or self-serving customer forms, a set of processes to verify, score, approve and issue Credit Cards.


     

    Securitization

     
     

    Securitization is a financial instrument that nowadays is widely adopted by financial institutions in order to increase liquidity. Issuing and servicing a securitized portfolio can be a challenging task which, if it is not handled with the appropriate tools, can easily end up to the excessive use of business and IT resources.
     
    EXODUS Securitization is a powerful software platform that enables the complete monitoring and servicing of the securitization process. It includes a variety of innovative tools that supports the securitization origination process, the detailed monitoring of the portfolio maturity and most of all the basic servicing actions.
     
    Basic Features

    • Portfolio Management

    • Cash Flows Management

    • Monitoring – Evaluation

    • Servicing Report

    • Computational Unit

    • Key Performance Indicators

    • Scenarios Modeler

     

     


       

      Complaint Management

       
       

      The solution covers the entire life cycle of complaint management, providing services to all stakeholders and automating the exchange of data with the computer systems of the body (eg, customer-oriented system).

      Receipt (Creation and Introduction Complaint). The system allows the entry of new customer complaints received from any channel, or written in a preset format - paper or any kind of document, either by phone or in person or by e-mail, even in electronic form - that is present directly to the customer via the Internet, quickly and efficiently.

      Confirmation is being performed to confirm the identity of the applicant to the registered customer (customer-oriented interface to the system) and to provide automatically extracted information, necessary for identification.
       
      Management & Processing. Once the demand of the complaint is created, the system ensures the procurement and monitoring of planned work to resolve it.
       
      Review and Resolve. As the request moves to solving stage, it’s likely that the involvement of a relevant department (e.g. addresses regulatory compliance and organization, ongoing monitoring and operational risk, marketing, etc.) is required to provide an opinion or to review the proposed settlement.

      Measurement & Reporting. The integrated analysis tool system (analytics) provides the organization with the full picture of the complaints managed, making it easier to predict trends, problems and opportunities to undertake the necessary action.